7c77 Privacy Policy
Your personal information is of the highest importance to 7c77. This policy describes what data we collect, how it is used, and the steps we take to keep your information secure.
7c77 is an online gaming and betting platform serving users in Bangladesh. By using our platform, you are considered to have agreed to the terms set out in this privacy policy. This policy works alongside our Terms and Conditions and both documents should be read together.
1 Data We Collect
We collect various types of information when you open an account with 7c77 and while you use our services. The purpose of this collection is to ensure safe and smooth service.
1.1 Registration and Identity Information
When opening an account, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID or passport number (for identity verification)
- Current address
1.2 Usage and Transaction Information
Information collected automatically while using the platform:
- Deposit and withdrawal history — amount, time and payment method (bKash, Nagad, Rocket, Upay)
- Game play history and betting records
- Login time, IP address and device type
- Browser information and operating system
- Time spent on the site and navigation patterns
1.3 Support and Communication Information
When you contact us via live chat or email, we retain a record of that conversation. This is used to improve service quality and to provide you with more effective support in the future.
2 Purpose of Data Use
7c77 uses collected data only for specific and legitimate purposes. We do not misuse your information in any way.
2.1 Service Operation and Improvement
- Creating, managing and verifying accounts
- Processing deposits and withdrawals securely
- Identifying and resolving technical issues
- Testing new games and features
2.2 Security and Fraud Prevention
To protect your account and financial transactions, 7c77 monitors every login and transaction. If suspicious activity is detected, we notify you immediately and take steps to secure your account if needed.
2.3 Communication and Notifications
- Sending transaction confirmation messages
- Providing information on bonuses and promotions (with your consent)
- Notifying you of important platform changes
- Responding to customer support requests
3 Data Storage and Security
3.1 Encryption and Technical Security
7c77 uses industry-standard SSL (Secure Socket Layer) encryption technology. Every piece of data sent from your browser to our servers is transferred in encrypted form, making it impossible for any third party to read.
- AES-256 encryption at the server level
- Passwords stored via bcrypt hashing — never in plain readable form
- Regular security audits and vulnerability assessments
- Active firewall and intrusion detection systems
3.2 Data Retention Period
Data for active accounts is retained for as long as the account remains open. After an account is closed, certain data may be retained for a defined period due to legal obligations, fraud investigations or dispute resolution requirements. Data that is no longer needed is securely deleted.
4 Cookies and Tracking Technology
Cookies are small text files stored on your device that are used to improve your experience on future visits.
4.1 Types of Cookies
- Essential cookies: Maintain login state and ensure security — the platform cannot function properly without these.
- Functional cookies: Remember your preferred language, currency and display settings.
- Analytics cookies: Used to understand which parts of the site are used most — helps improve the service.
- Marketing cookies: Used to show you relevant content based on your interests — you can turn these off.
4.2 Cookie Controls
You can delete cookies or stop accepting new ones at any time through your browser settings. Please note that disabling essential cookies may make some platform features harder to use.
5 Sharing Data with Third Parties
5.1 Payment Processors
Necessary transaction information is shared with payment platforms such as bKash, Nagad, Rocket and Upay to complete deposits and withdrawals. These third-party payment processors operate under their own privacy policies.
5.2 Game Providers
While playing games, the relevant game studio (such as Pragmatic Play, PG Soft, JILI, Evolution, etc.) may access certain gaming data for technical purposes. This data is essential for operating the games.
5.3 Legal Obligations
If there is a valid order or directive from a legal authority, 7c77 is required to provide specific information in compliance with applicable law. Outside such circumstances, no information is provided to any government or private body.
6 Member Rights
Every registered member of 7c77 holds the following rights regarding their own information.
Right to Access Your Data
You can view the information stored in your profile at any time and request a full summary of what data is held about you.
Right to Correct Your Data
If any of your information is incorrect, you can correct it through your account settings or by contacting customer support.
Right to Delete Your Data
If you wish to close your account, you can request that data not required to be retained for legal or dispute-related reasons be deleted.
Right to Object to Processing
You can object to your data being used for marketing purposes. Once you do, marketing communications will be stopped.
7 Special Protection for Payment Data
7.1 Mobile Banking Information
When transacting via bKash, Nagad, Rocket or Upay, 7c77 only stores the information needed to confirm the transaction (amount, reference number, time). Never send your mobile banking PIN or password to us — we will never ask for it.
7.2 Fraud Prevention
7c77 runs an automated monitoring system to keep financial transactions secure. If unusual activity is detected on an account, we will temporarily suspend the account and contact you. This protective measure is taken solely for your financial security.
8 Protection of Minors
8.1 Age Verification
7c77 strictly enforces a 21+ age limit. Date of birth is verified at registration and age is reconfirmed during the identity verification process. No person under the age of 21 is permitted to open an account or use the platform.
To learn more about responsible gaming practices, visit our Responsible Gaming page, which contains detailed safe gaming guidelines.
8.2 Unintended Registration
If it is found that a minor has opened an account, the account will be closed immediately and all related data will be deleted. If you have any information about such a case, please notify our customer support team.
9 Policy Changes and Updates
9.1 Notice of Changes
7c77 reserves the right to revise this privacy policy as needed. For significant changes, a notification will be sent to your registered email address or shown when you log in to the platform. Continued use of the platform after any changes will be considered acceptance of the revised policy.
9.2 Version History
The current version of this policy came into effect in January 2025. Previous versions can be requested through customer support if needed. An introduction to and history of the 7c77 platform is available on our About Us page.
10 Contact Us
Privacy-Related Questions
For any questions about this privacy policy, to exercise your rights, or to request deletion of your data, please contact us using the following methods:
- 24/7 Live Chat — directly from any page on the platform
- Email: [email protected]
Our support team provides assistance in Bengali and English. Answers to common questions may be found on our FAQ page.
Your data is secure, your play is safe
Every transaction and piece of personal data you share with 7c77 is protected by SSL encryption.
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